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PLEASE FIND THE ATTACHMENT  REWORK ON MY PAPERCRITICAL THINKING
Capella University
06/24/2020
Please be sure to review all of my comments throughout your assessment. Please note that I only point out an error occurrence once and it is your responsibility to look for other possible occurrences.
Critical Thinking in Action
Introduction
VUCA was initially introduced by United States Army War College. Currently, VUCA is utilized to motivate the development of business regions and inspiring leaders, employees and others. The main purpose of this document is to analyze how Panera Bread resolved the mosh pit issue and involved the VUCA notion and coming up with solutions to minimize client time of waiting (Kallet, 2014). Please note that the main purpose of this paper is to learn from Panera’s problem and to use the knowledge gained to focus on another problem of your choice. The paper will as address how Nokia failed to incorporate VUCA to their organization as well as offer the best recommendation. I Academic papers needs to be written in third person. Please see my Welcome Announcement. Please note that this is the only assessment that you need to write in third person for this course. will finally discuss the relevance of thinking critically and VUCA notion of a business leader.
In your introduction you also need to discuss how Panera used critical thinking. Please note that critical thinking and VUCA are two different tools.
Panera Bread Situation
Panera Bread had an issue since there were long lines, and clients were complaining of a long wait on the queue. Ron Shaich, who was the chief executive, realized that the clients were undergoing “mosh pit.” The worst part about this issue was the fact that the clients would receive services and sometimes get that they received the wrong products. The utilization of VUCA strategy, St. Louis foundation chain established resolution, which included the method of online ordering. There existed uncertainties since to make the online ordering process functional. However, the process eventually runs smoothly. The online complexity for ordering was significant for Panera Bread clients. The notion of ordering online brought more clients to the organization and also attracted the interest of shareholders (Lamberg et al., 2019). The organization then shifted to a more fruitful idea of delivering the ordered products to the customers.
The best recommendation is that the mobile order receiver to advance clients experience and reduce the waiting time. Mobile orders allow one to take all the customer’s requirements to the exact location of the client and immediately receive payments from the client. This strategy will minimize the time for waiting since the service would instruct the kitchen on the given order. Chick-Fil-A is the best example when it deals with the client’s satisfaction. Chick-Fil-A have workers using the mobile order tool to get rid of the wait time as well as minimize traffic in the restaurant. This system is also motivating clients to install the system app where clients can place an order before reaching at the outpost local point and picking the order from the designated counter without waiting on the line (Paul & Elder, 2019). A perk is also doing this where the customer receives some points for every food they purchase from the online platform. Including this, to Panera Bread strategy, there is a chance of offering clients with individualized and convenient experience.
Nokia
The other organization I selected was the Nokia Company. This company was crown as the world leader dealing with the market of mobile phones. Nokia is a communication organization that was a market leader in the past, but the company has fallen off because of competition from organizations such as Samsung and Apple. However, since 2007 their products were battery was said to be defective. Apple represents the use of VUCA since it is always a step ahead of it is always keeping up with the trend. Nokia has lost its customers since they are never up to date with the present technology (Van Phan & Horneman, 2017). If the company had a visionary leader, they would have won the market competition, which means that there is a need for the organization to focus more on getting a good leader.
It is apparent that Nokia has a problem with being innovative.
Critical Thinking
Through critical thinking, a leader can benefit much because it improves decision-making and problem-solving skills. When tools of critical thinking are utilized during various problem reviewing one gets new ideas and perspectives. Critical thinking helps a leader in making decisions and creating goals. The critical thinking framework includes; conclusion, decision, and clarity. Clarity aids in comprehending the issue, conclusion aids in planning the next step, which brings about making of the decision.
Please be sure to apply Nokia’s problem to the critical thinking framework.
Where is your:
to describe an evidence-based recommendation for this company to improve. You can create your own unique recommendation, or show how critical thinking applied to a solution that someone else came up with already or applied, which you read about in your research (1–3 paragraphs).
VUCA
You require to be thinking outside the box and to have the skills of solving a problem when dealing with VUCA. For a company like Nokia and Panera Bread to reduce its effects, it needs to comprehend ambiguous challenges and have strategies in place. Both companies require complexity in their planning procedure, which needs clarity (Vuori & Huy, 2016). Uncertainties will influence their organization by improving their skills, which is either strategy or critical thinking skills. The model of VUCA is a wonderful symbol for the leaders who need to steer their companies through troubled waters and turbulent.
Please be sure to discuss how all four elements of VUCA could affect the problem and then discuss how all four elements of VUCA could affect your recommendation.
Conclusion
For readiness in leading in a complex environment, enterprises heads require to detect patterns in what is trendy with the larger picture, and also the ability to understand the particulars while being supple enough to familiarize to the needs of the personal market. Panera Bread did a better job with integrating ideas of VUCA. However, I think Panera Bread would acquire more benefits through orders of mobiles from device takers. The failure of Nokia was because they lacked to incorporate the significance of software; rather, it focused on its physical appearance. The reaction of Nokia was too slow to the changes in the world. Incorporating critical thinking by leaders should be important in enterprises where it aids in improving employee productivity and relations with customers.
To ensure that your references start on a fresh page always as required, insert a ‘Page Break’. Here is a source that shows how to do so: https://support.microsoft.com/en-us/office/insert-a-page-break-in-word-eb0e569c-8e3f-4db4-9b13-7bfe1cabdbd7References
Kallet, M. (2014). Think smarter: Critical thinking to improve problem-solving and decision-making skills. Hoboken, NJ: Wiley. Retrieved from http://www.transformations.knf.vu.lt/50/ge50.pdf
Lamberg, J. A., Lubinaitė, S., Ojala, J., & Tikkanen, H. (2019). The curse of agility: The Nokia Corporation and the loss of market dominance in mobile phones, 2003–2013. Business History, 1-47. Retrieved from https://www.tandfonline.com/doi/abs/10.1080/00076791.2019.1593964
Paul, R., & Elder, L. (2019). The miniature guide to critical thinking concepts and tools. Rowman & Littlefield. Retrieved from https://books.google.com/books?hl=en&lr=&id=Cm6pDwAAQBAJ&oi=fnd&pg=PA4&dq=critical+thinking&ots=Yb9AeqDlZE&sig=ZHAHRj0TY6KyDLzrTWzKrO3GRTc
Van Phan, V., Yu, L., & Horneman, K. V. (2017). U.S. Patent No. 9,538,416. Washington, DC: U.S. Patent and Trademark Office. Retrieved from https://patents.google.com/patent/US9538416B2/en
Vuori, T. O., & Huy, Q. N. (2016). Distributed attention and shared emotions in the innovation process: How Nokia lost the smartphone battle. Administrative Science Quarterly, 61(1), 9-51. Retrieved from https://journals.sagepub.com/doi/abs/10.1177/0001839215606951
Please be sure to:
–  Use a hanging indent for all references.
–  De-activate active hyperlinks.
,
As stated above, your main focus needs to be on Nokia and its problem. All discussion about Panera is typically only in the introduction. You review the Panera problem to gain knowledge from others’ experiences to help you resolve other problems.
Please review the instructions, the scoring guide, and my comments above as you start on your editing process. Doing this will help you to address that is required.
This assessment is a great learning experience. You get to learn how a leader can use other organizations’ solutions to problems, along with learning what is needed for assessments and how to use the instructions and scoring guide to your benefit.
Please see my comments below and in your graded assessment that is attached. (Please note that is you are using the Capella App, you will need to enter the courseroom via the website to see and view the attachment.)
Dr. Z-P
RUBRICS
CRITERIA 1
Provide an overview of a business situation.COMPETENCY
NON_PERFORMANCEDoes not provide an overview of a business situation.BASICProvides an overview of a business situation, but it is incomplete or does not accurately depict the situation.PROFICIENTProvides an overview of a business situation.DISTINGUISHEDProvides a concise and succinct overview of a business situation.
COMMENTS:
It is apparent that Nokia has a problem with being innovative and offering customers new features/products/etc.
CRITERIA 2

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