Order Complex Problem Solving Discussion

Order Complex Problem Solving Discussion
Discuss when a question asks you to discuss something, you are required to point out important issues or
features and express some form of critical judgement. Generally, you are expected to write a response one or two
paragraphs long.
Describe when a question asks you to describe something, you should state the most noticeable qualities or
features. Generally, you are expected to write a response two or three sentences long.
Evaluate when a question asks you to evaluate something, you should put forward arguments for and against
something. Generally, you are expected to write a response one or two paragraphs long.
Examine
Order Complex Problem Solving Discussion
a detailed response with key points and features and provide critical analysis. Generally, you are expected to write
a response one or two paragraphs long.
Explain when a question asks you to explain something, you should make clear how or why something happened
or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify when a question asks you to identify something, this means that you are asked to briefly describe the
required information. Generally, you are expected to write a response two or three sentences long.
List when a question asks you to list something, this means that you are asked to briefly state information in a
list format.
Outline when a question asks you to outline something, this means giving only the main points. Generally, you
are expected to write a response a few sentences long.
Summarise when a question asks you to summarise something
points. Generally, you are expected to write a response a few sentences long.
Knowledge Questions BSBCRT611 – Apply critical thinking for complex problem solving
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Questions
Order Complex Problem Solving Discussion
1. Outline the example for each of reliable information source relevant to workplace processes.
The student should provide one example per information source. Sample answers may include but are not limited to:
a. Legislation
Corporations Act, Fairwork Act, Occupational Health and Safety Act
b. Organisational policies and procedures
Performance review policy, Credit card usage
c. Stakeholders
Customers, CEO, suppliers
2. Describe how legislation may be applicable to workplace problems (provide an example as part of your
answer).
The student should outline how legislation is related to workplace issues and then illustrate their answer with an
example. Ss not limited to):
3. Describe how organisational policies and procedures may be applicable to workplace problems (provide an
example as part of your answer).
The student should outline how organisational policies and procedures are related to workplace issues and then
illustrate their answer with an example. Sample answer may include (but is not limited to):
Organisational policies and procedures are documents that guide processes and performance in an organisation.
Often, policies and procedures are used to ensure legislation is adhered to. For example, the Cleaning procedure
in a hospital may be related to controlling infectious diseases in the emergency department. This procedure will
reflect the requirements of current legislation (e.g. Occupational Health and Safety).
4. Identify and describe two critical thinking methods that may be used to identify complex issues in the
workplace (there is an example to get you started).
The student should identify and describe two critical thinking techniques that assist with problem identification. Sample
answer may include (but is not limited to):
Method Description
Order Complex Problem Solving Discussion
Interview This method uses a formal or informal interview process to obtain information about a
workplace issue (such as how a product is used). It asks relevant questions to relevant
stakeholders and documents the answers.
Survey This method can obtain information anonymously from a wide group of people in a relatively
short period of time. It asks targeted questions to understand or identify issues (e.g. How can
our business improve?).
Observation This method uses deliberate observation of the issue (e.g. service delivery) on an operational
level. Existing processes are usually mapped to provide realistic and practical insight to how
the issue is being played out in reality.
Existing information This method uses research to access existing information (such as market analysis) about
products, services, processes or procedures.
Performance review Workplaces need timely, accurate and constructive feedback in order to succeed. A
performance review where a manager provides formal feedback to an employee. You may be
in a position at work where you are required to give feedback. Each organisation will have their
own policies and procedures related to monitoring work performance.